I call Customer Service of Duke, which can tell me that I owe for the Bill and if I wanted to find out more I would need to send over all my information to the Landlord Fax. 2 years 5 months later, they reach out to a Collection Agency that finds my proper Address and I get a Letter for attempting to collect a debt. Well, they NEVER Emailed me with the Bill, They Never called me with the Bill. One would think that would be an easy fix, Duke Error, They could just reverse the charges and bill the correct OWNER on record for the property at the time. Sometime during end of Nov 2016 in Duke Office had a Cancel Service filled out, and pulled my NON CURRENT LANDLORD FORM and billed me for SERVICES instead of the Current OWNER of the property. They will not look up OWNER of record, OR state that they have made any errors to note. They will not at any time, remind you of such service, and or give you a form to make the changes. I am a responsible person and try to do everything possible to conserve energy so I still want answers.ĬAUTION LANDLORDS PAST AND CURRENT: IF you sign a AUTO TURN ON SERVICE for your property and you sell the property 12 years later, please remember Duke can and will keep the “convenience for you to help save money and not have to services turned off at the time of sign up” in force until you remember to send them in writing that you want to cancel the AUTO TURN ON SERVICE. I am concerned because I just installed a new energy efficient air conditioning unit that should have decreased my bills, not increased them by so much. Bottom line, this is not customer service and I still don’t have any answers to my questions and did not speak with anyone that seemed to care. After asking for a supervisor she said the earliest someone could come out would be Aug. I have asked that my meter be checked and she told me to do it myself. When she said it was the same as in previous year for July I asked what my bill was for July last year and was told it over $150 less last year so to say it was similar to last year was not accurate and her attitude was not that of customer service. ![]() That was why I was calling, to find out why it was so much more and to pay the bill. The person I spoke with was Mileka, not helpful at all, actually just kept saying my bill was similar to this time last year when questioned, said there wasn’t anything that could be done to discuss why it was different, and that I needed to pay it now, due tomorrow, July 31. There should be a prompt for customer service billing questions that doesn’t just take you to ways to save on consumption or pay your bill. In addition I finally got to a human by going through the “report and outage prompt. She walked us through the process with clear, concise instructions. We talked with Stacy about how to apply for service with Duke Energy. We waited on hold for a Duke Energy customer service agent for 2:14. If you don’t press anything, the call will be transferred to a customer service agent after the automated voice repeats the options three times. If you need to change the phone number associated with the account press 2 if not press 1. Press 4 – 4 – 2 – 2 to reach the billing department. You cannot press 0 to bypass the automated system. We chose the Indiana number to test Duke Energy customer service. There are contact email forms for each state that offers energy from Duke Energy or Progress Energy. ![]() If you are in a state covered by Progress Energy you’ll have to visit instead. From there you can choose your state and find the specific website where contact information and log ins are available for your state. ![]() The main official website for Du Energy is. Progress Energy – North Carolina, South Carolina, Florida You can send correspondence to each of the states to contact Duke Energy or Progress Energy.ĭuke Energy – North Carolina, South Carolina Click here to leave a comment about your customer service experience.Ĭustomer service is available by phone for the division of Duke Energy or Progress Energy in each state. ![]() Some customers may receive power from Progress Energy and others from Duke Energy but both are essentially the same company. Duke Energy supplies customers in Indiana, Kentucky, North Carolina, Ohio, South Carolina and Florida with energy. Contacting Duke Energy Customer Service Centerĭuke Energy is a major electric company that merged with Progress Energy in 2012.
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